Shipping policy

Shipping Policy

Discreet Packaging, Swift Delivery

At Cuddle & Close, we value your privacy and your time. All orders are packed discreetly, with no external labels or indicators of the contents. Plus, we deliver faster than ever!

Shipping Terms:

  • Express Shipping: We offer express shipping on all orders for free!
  • Same-Day Shipping: Place your order before 12 PM, and we’ll ship it the very same day.
  • Cash on Delivery (COD): Enjoy the flexibility of COD for all orders.
  • Gift Wrapping Services: Add a personal touch with our premium gift wrapping option.
  • Custom Requests: Have specific shipping needs? Contact us at contact@cuddleandclose.com or whatsapp-6354836358, and we’ll go the extra mile to assist you.

You’ll receive tracking details via email or SMS once your order is shipped, so you’re always in the loop.

Shipping Timelines:

  • Order Processing: Same-day processing for all orders.
  • Delivery Time:
    • Metro Cities: 1-2 business days.
    • Non-Metro Cities: 2-4 business days.
    • Remote Areas: 3-5 business days.

Please note that delivery times may vary slightly due to external factors such as holidays or unforeseen delays.

 

Undelivered Orders

If the customer fails to receive or pick up the product at the provided address, our courier partner will attempt delivery twice. If the package remains undelivered even after these attempts, it will be returned to the shipper. In such cases, a refund will be processed after deducting ₹200 as shipping charges.

 

For any queries, please contact our support team at contact@cuddleandclose.com or WhatsApp us at 6354836358.